IoT Integration Platform

Problem.

The company was looking for solutions to the following problems:

• the need for servicing with many geographically dispersed traffic lights devices,
• high maintenance readiness costs,
• the need to meet demanding SLA conditions,
• high implementation costs in the new service contract,
• technologically diverse lighting control devices – the need to support various protocols,
• the obligation to provide a preview of the service process to the infrastructure owner.

Solution.

We have provided Eldro with a wide range of solutions clustered into the comprehensive and easy to operate platform, including:

• solution architecture ensuring stable system operation with a massive number of devices,
• dedicated system of service requests management limiting the time and costs associated with the implementation of requests,
• auto-classification of service requests by connecting various types of traffic lights controllers,
• creating a useful interface to review the process of implementation,
• creating a mobile application for service teams to accelerate and optimize the processing of applications.

Process.

Cooperation with Eldro involved creating the system from scratch – from the concept to the implementation of full functionality. Despite the production team, we also appointed a Product Owner, who oversees the process of creating requirements and specification. The project involved creating an interface design. Therefore a UX Specialist was involved. Due to the specificity of the market, the project did not end in a single product but is still subject to development and changes.

Delivered value.

The Company share the following improvements has been observed after implementation of our solutions:

• the possibility of appearing in new tenders in new areas marketers not yet available
• reduction of the costs of handling the contract
• inclusion of costs related to contractual penalties for failure to comply with SLA conditions